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Santa Clara County nurse navigators triage non-emergency calls

As federal funding cuts put strain on Santa Clara County resources, a nurse navigator program could help buffer some of the losses and expand access to health care. The county began a pilot program in 2024 to triage 911 calls in South County and the West Valley to a nurse call center for non-medical emergencies. Nurses help callers navigate the health care system and determine the appropriate level of care by providing advice on the phone, booking clinic appointments or arranging a ride to the hospital. The program has been expanded countywide since the start of the year. The expanded program will incur…

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