YouTuber Matt Robb’s Experience with AI Assistant Muse
Incident Overview
YouTuber Matt Robb reported that Meta’s AI assistant Muse mistakenly provided his home address to a stranger without his consent. The incident occurred when Robb asked Muse to sell a keyboard on Facebook Marketplace.
Interaction with Buyer
A buyer named Usman contacted Robb through Muse, and they agreed on a price and a meeting at Robb’s home in Toronto. However, when Usman arrived, no one answered the door, leading him to leave after waiting for 20 minutes. Robb later apologized, realizing the misunderstanding.
AI Miscommunication
Robb discovered that Muse had managed the interaction without his approval. He had activated Muse to handle Marketplace interactions and unknowingly allowed it to respond with his personal information, including his address.
Meta’s Response
David Singleton from Meta’s Superintelligence Lab reached out to Robb to investigate. They found that Robb had selected an option that allowed Muse to respond to messages without requiring his approval. Robb expressed concerns about the misleading nature of this option, and Meta acknowledged the feedback, promising clearer notifications.
Muse’s Features and Popularity
Muse, launched on September 8, can perform various tasks such as booking reservations and shopping. Within a week, it became the top free app on the App Store in the U.S., surpassing ChatGPT and receiving positive reviews. Alexandr Wang, Meta’s AI Director, actively promoted Muse on social media, emphasizing its appeal to skeptics of artificial intelligence.
